The following are the Terms and Conditions (the "Agreement") which govern your access and use of our online platform through which counseling may be provided (collectively the "Platform"). The Platform may be provided or be accessible via multiple websites or applications whether owned and/or operated by us or by third parties, including, without limitation, the website www.healingclouds.com and its related apps and websites.
By accessing or using the Platform, you are entering into this Agreement. You should read this Agreement carefully before starting to use the Platform. If you do not agree to be bound to any term of this Agreement, you must not access the Platform.
When the terms "we", "us", "our" or similar are used in this Agreement, they refer to any company that owns and operates the Platform (the "Company").
1. LICENSE TO USE WEBSITE
NOTE: IF YOU ARE THINKING ABOUT SUICIDE OR IF YOU ARE CONSIDERING HARMING YOURSELF OR OTHERS OR IF YOU FEEL THAT ANY OTHER PERSON MAY BE IN ANY DANGER OR IF YOU HAVE ANY MEDICAL EMERGENCY, YOU MUST IMMEDIATELY CALL THE EMERGENCY SERVICE NUMBER AND NOTIFY THE RELEVANT AUTHORITIES. SEEK IMMEDIATE IN PERSON ASSISTANCE. THE PLATFORM IS NOT DESIGNED FOR USE IN ANY OF THE AFOREMENTIONED CASES AND THE THERAPISTS CANNOT PROVIDE THE ASSISTANCE REQUIRED IN ANY OF THE AFOREMENTIONED CASES.
Subject to your compliance with this Agreement, Healing Clouds provides to you a personal, revocable, limited, non-exclusive, royalty-free, and non-transferable license to utilize this website as a client using healing services. Unless otherwise stated, Healing Clouds owns the intellectual property rights published on this website and all materials used on www.healingclouds.com. Subject to the terms below, all these intellectual property rights are fully reserved and belong to Healing Clouds even if they are created by you during the performance of your services utilizing our website.
You may view, download for caching purposes only, and even print pages, files or other content from our website for your own personal use, subject to the restrictions set out below and elsewhere in this agreement.
If any of our content is made available for redistribution, it may only be redistributed within your home or organization if you have made your session payments in full and have no chargebacks with Healing Clouds. Additionally, we may, from time to time, give you permission to advertise your services on our website but you must obtain expressed, written permission to do so.
By using our services, you agree not to record your interactions with those you meet on our website or to utilize our intellectual property for advertisement purposes without expressed, written consent from us.
THE PLATFORM IS NOT INTENDED FOR THE PROVISION OF CLINICAL DIAGNOSIS REQUIRING AN IN-PERSON EVALUATION AND YOU SHOULD NOT USE IT IF YOU NEED ANY OFFICIAL DOCUMENTATION OR APPROVALS FOR PURPOSES SUCH AS, BUT NOT LIMITED TO, COURT-ORDERED COUNSELING OR EMOTIONAL SERVICE DOG CERTIFICATION. IN ADDITION, IT IS NOT INTENDED FOR ANY INFORMATION REGARDING WHICH DRUGS OR MEDICAL TREATMENT MAY BE APPROPRIATE FOR YOU, AND YOU SHOULD DISREGARD ANY SUCH ADVICE IF DELIVERED THROUGH THE PLATFORM.
YOU SHOULD NOT DISREGARD, AVOID, OR DELAY IN OBTAINING IN-PERSON CARE FROM YOUR DOCTOR OR OTHER QUALIFIED PROFESSIONAL BECAUSE OF INFORMATION OR ADVICE YOU RECEIVED THROUGH THE PLATFORM.
USE OF PLATFORM
HEALING CLOUDS MAY COLLECT ANY OR ALL OF THE FOLLOWING INFORMATION:
- habits in how you utilize our website;
- registration details;
- electronic health information;
- name, age, gender, address, phone number, social security number, insurance information, and credit card, or PayPal, or Stripe account name/number;
- keywords so that we can determine items that interest you and provide the most relevant items for you in the future as a result;
- IP address, browser type, domain names, access times and referring website addresses;
- and any additional information you send to Healing Clouds via any of the channels available for communication on the platform.
HEALING CLOUDS MAY UTILIZE PERSONAL INFORMATION IN THE FOLLOWING WAYS:
- governing this website;
- sending emails and updates;
- publishing information on the website;
- contacting you about new services;
- collecting payments via our e-commerce system;
- And transmitting marketing communications or materials.
HOW WE SECURE YOUR DATA
Healing Clouds will do everything reasonably possible to prevent the loss, misuse or alteration of your personal information.
Healing Clouds tries its best to reasonably secure your personal information from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted to our website or other websites, it is protected through the use of encryption, such as the Secure Sockets Layer (SSL) protocol and Virgil Security. Healing Clouds is GDPR and HIPAA compliant.
HOW YOU CAN VIEW YOUR PERSONAL INFORMATION WE HAVE COLLECTED
You may send us an email at email@example.com any time and we will let you know what personal information we have collected. If we create the option for you to have an account on our website, you will be allowed to log in and check the personal information that we have collected about you.
You hereby confirm that you are at least 18 years old of age, or that you are 13 years or older, and you have the consent of a parent or legal guardian.
You hereby confirm and agree that all the information that you provided in or through the Platform, and the information that you will provide in or through the Platform in the future, is accurate, true, current and complete. Furthermore, you agree that during the term of this Agreement you will make sure to maintain and update this information so it will continue to be accurate, current and complete.
You hereby confirm that you are legally able to enter into a contract.
You agree, confirm and acknowledge that you are responsible for maintaining the confidentiality of your password and any other security information related to your account (collectively "Account Access"). We advise you to change your password frequently and to take extra care in safeguarding your password.
You agree, confirm and acknowledge that you are solely and fully liable and responsible for all activities performed using your Account Access. You further acknowledge and agree that we will hold you liable and responsible for any damage or loss incurred as a result of the use of your Account Access by any person whether authorized by you or not, and you agree to indemnify us for any such damage or loss.
You agree and commit not to use the account or Account Access of any other person for any reason.
You agree and commit not to interfere with or disrupt, or attempt to interfere with or disrupt, any of our systems, services, servers, networks or infrastructure, or any of the Platform's systems, services, servers, networks or infrastructure, including without limitation obtaining unauthorized access to the aforementioned.
You agree to notify us immediately of any unauthorized use of your Account Access or any other concern for breach of your account security.
You agree, confirm and acknowledge that we will not be liable for any loss or damage that incurred as a result of someone else using your account, either with or without your consent and/or knowledge.
You agree and confirm that your use of the Platform, including the therapist Services, are for your own personal use only and that you are not using the Platform or the therapist Services for or behalf of any other person or organization.
You agree and commit not to violate any applicable local, state, national or international law, statute, ordinance, rule, regulation or ethical code in relation to your use of the Platform and your relationship with the Therapists and us.
If you receive any file from us or from a therapist, whether through the Platform or not, you agree to check and scan this file for any virus or malicious software prior to opening or using this file. Healing Clouds will not be held liable for any spyware, malware or any other malicious program transferred through such a file exchange.
You will indemnify us, defend us, and hold us harmless from and against any and all claims, losses, causes of action, demands, liabilities, costs or expenses (including, but not limited to, litigation and reasonable attorneys' fees and expenses) arising out of or relating to any of the following:
your access to or use of the Platform;
any actions made with your account or Account Access whether by you or by someone else;
your violation of any of the provisions of this Agreement;
non-payment for any of the services (including therapist Services) which were provided through the Platform;
your violation of any third party right, including, without limitation, any intellectual property right, publicity, confidentiality, property or privacy right.
your communication, interactions and actions with the therapist(s) on our platform.
This clause shall survive the expiration or termination of this Agreement.
You agree and commit not to make any use of the Platform for the posting, sending or delivering of either of the following:
unsolicited email and/or advertisement or promotion of goods and services;
malicious software or code;
unlawful, harassing, privacy invading, abusive, threatening, vulgar, obscene, racist or potentially harmful content;
any content that infringes a third party right including intellectual property rights;
any content that may cause damage to a third party;
any content which may constitute, cause or encourage a criminal action or violate any applicable law.
You agree to pay all fees and charges associated with your Account on a timely basis and according to the fees schedule, the terms and the rates as published in the Platform. By providing us with your Payment Means you authorize us to bill and charge you through that Payment Means and you agree to maintain valid Payment Means information in your Account information.
You confirm and agree to use only credit cards or other payment means (collectively “Payment Means”) which you are duly and fully authorized to use, and that all payment-related information that you provided and will provide in the future, to or through the Platform, is accurate, current and correct and will continue to be accurate, current and correct.
You agree to pay all fees and charges associated with your Account on a timely basis and according to the fees schedule, the terms and the rates as published in the Platform. By providing us with your Payment Means, you authorize us to bill and charge you through that Payment Means and you agree to maintain valid Payment Means information in your Account information.
If you have any concerns about a payment, please contact us immediately by sending an email to firstname.lastname@example.org. We will evaluate your issue on a case by case basis and, at our sole discretion, take steps to resolve any issue, including but not limited to issuing partial or full refunds when applicable.
Healing Clouds may utilize cookies on this website to provide the most efficient experience possible. Therefore, by continuing to utilize this website, you agree without restrictions to our use of these cookies. Cookies are small files that we may place on your device to help us provide the best possible experience for you.
Cookies should make your experience better. However, if you are uncomfortable with our utilization of cookies, you may disable cookies and are still able to utilize our website and the features of our website. The most effective way to disable cookies is in your web browser.
This site utilizes Google Analytics and Google Console, and may use other applications, for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as the time you spend on the site or pages you visit, which helps us to understand how we can improve the site for you.
We may test new features and make changes to the way this site is delivered from time to time.
As we provide our website to advertise the online distance healing and therapy services you practice, it's important for us to understand statistics about how many of the visitors to our site actually read every page. Our cookies may track this type of data as a result.
We may decide, in some cases now or in the future, to provide you with custom content based on what you tell us about yourself. These types of cookies simply allow us to provide you with content that we believe may be of interest to you.
We may utilize social media buttons and/or plugins on this website that allows you to connect with your social network in various ways from time to time to help facilitate the advertisement of our services offered on our website. For these to work, these sites may set cookies through our site, which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies. We do not take responsibility for any outcome you experience from a third party social media site as a result of their connection with our website and your utilization of our website.
Notwithstanding the foregoing license grant, you may not modify, translate, decompile, create derivative work(s) of, copy, distribute, disassemble, broadcast, transmit, publish, remove or alter any proprietary notices or labels, license, sublicense, transfer, sell, mirror, frame, exploit, rent, lease, private label, grant a security interest in, or otherwise use in any manner not expressly permitted herein, on this website. Specifically, and by way of illustration and not limitation, you may not separate and use any graphics, interfaces, photographs, audio, video, sounds, artwork, designs, computer code (including HTML code), programs, software, and documentation found on or accessible through this website or from an interaction with one of our users/clients that is not expressly authorized for your use by Healing Clouds.
Moreover, you may not:
use any “deep link,” “page scrape,” “robot,” “spider,” or any other device, program, script, algorithm, or methodology, or any similar or equivalent manual process, to access, acquire, copy, or monitor any portion of this website or in any way reproduce or circumvent the navigational structure or presentation of this website in order to obtain or attempt to obtain any of Healing Clouds’ Materials or any other information through any means not purposely made available through this website;
attempt to gain unauthorized access to (a) any portion or feature of this website, (b) any other systems or networks connected to this website, (c) any HEALING CLOUDS server, or (d) to any of the services offered on or through this website, by hacking, password “mining,” or any other illegitimate or prohibited means;
reverse lookup, trace, or seek to trace any information on any other user of or visitor to this website,
reverse look-up, trace, or seek to trace any information on any other user of or visitor to this website,
take any action that imposes an unreasonable or disproportionately large load on the infrastructure of this website or HEALING CLOUDS ’ systems or networks or any systems or networks connected to this website,
use any device, software, or routine to interfere with (a) the proper working of this website, (b) any transaction conducted on this website, or (c) with any other person’s use of this website,
forge headers, impersonate a person, or otherwise manipulate identifiers in order to disguise your identity or the origin of any message or transmittal you send to HEALING CLOUDS on or through this website,
use this website to harvest, exchange or collect email addresses, contact information, or other user or visitor information unless we provide them to you; in addition you may not ask for contact information from the therapist including but not limited to phone numbers, email addresses, Skype ID, Zoom ID, etc.;
use this website in an unlawful manner or in a manner that could damage, disparage, or otherwise negatively impact HEALING CLOUDS.
Healing Clouds supports the following web browsers and operating systems.
|Google Chrome Latest Version||Safari Latest Version||Mozilla Firefox Latest Version||Edge Latest Version|
|Android 7.0 and above||-||-||-|
|iOS Safari Ver.11.4 and above||-||-||-|
|macOS X 10.13.4 and above||-||-||-|
Internet Speed Requirements:
- 5MBPS download speed, 2MBPS upload speed
- Camera/Webcam should be functional and working for the sessions to take place
- Speakers should be functional and working for the sessions to take place
- The microphone should be functional and working for the sessions to take place
This website is provided “as is” without any representations or warranties, express or implied. Healing Clouds makes no representations or warranties in relation to this website or the information and materials provided herein.
Without prejudice to the generality of the foregoing paragraph, we do not warrant that:
this website or our services will be constantly available, or available at all for you to conduct your healing services; or
the information on this website is complete, true, accurate or non-misleading.
BY ACCEPTING THESE TERMS, YOU AGREE THAT WE ARE NOT RESPONSIBLE FOR ANY DAMAGE TO YOU OR YOUR PROPERTY, EVEN IF DUE TO MALICIOUS OR UNAUTHORIZED CODE. YOU ARE SOLELY RESPONSIBLE FOR ENSURING YOU HAVE REASONABLE MECHANISMS TO SECURE AND PROTECT YOUR EQUIPMENT, PROGRAMS AND INFORMATION BECAUSE YOU WAIVE YOUR RIGHTS, NOT US, AND ARE ASSUMING ALL RISK OF LOSS OR DAMAGE THAT MAY ARISE OR BE ASSOCIATED WITH USE OF THIS WEBSITE TO CONDUCT DISTANCE OR ONLINE HEALING SERVICES.
YOU HEREBY RELEASE US AND AGREE TO HOLD US HARMLESS FROM ANY AND ALL CAUSES OF ACTION AND CLAIMS OF ANY NATURE RESULTING FROM THE THERAPIST SERVICES OR THE PLATFORM, INCLUDING (WITHOUT LIMITATION) ANY ACT, OMISSION, OPINION, RESPONSE, ADVICE, SUGGESTION, INFORMATION AND/OR SERVICE OF ANY THERAPIST AND/OR ANY OTHER CONTENT OR INFORMATION ACCESSIBLE THROUGH THE PLATFORM.
YOU UNDERSTAND, AGREE AND ACKNOWLEDGE THAT THE PLATFORM IS PROVIDED "AS IS" WITHOUT ANY EXPRESS OR IMPLIED WARRANTIES OF ANY KIND, INCLUDING BUT NOT LIMITED TO MERCHANTABILITY, NON-INFRINGEMENT, SECURITY, FITNESS FOR A PARTICULAR PURPOSE OR ACCURACY. THE USE OF THE PLATFORM IS AT YOUR OWN RISK. TO THE FULLEST EXTENT OF THE LAW, WE EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESSED OR IMPLIED.
YOU UNDERSTAND, AGREE AND ACKNOWLEDGE THAT WE SHALL NOT BE LIABLE TO YOU OR TO ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE OR EXEMPLARY DAMAGES.
YOU UNDERSTAND, AGREE AND ACKNOWLEDGE THAT OUR AGGREGATE LIABILITY FOR DAMAGES ARISING WITH RESPECT TO THIS AGREEMENT AND ANY AND ALL USE OF THE PLATFORM WILL NOT EXCEED THE TOTAL AMOUNT OF MONEY PAID BY YOU THROUGH THE PLATFORM IN THE 1 MONTH PERIOD PRIOR TO THE DATE OF THE CLAIM.
If the applicable law does not allow the limitation of liability as set forth above, the limitation will be deemed modified solely to the extent necessary to comply with applicable law.
We will not be liable to you (whether under the law of contract, the law of torts or otherwise) in relation to the contents of, or use of, or otherwise in connection with this website or buyer/client:
for any direct loss;
for any indirect, special or consequential loss; or
for any business losses, loss of revenue, income, profits or anticipated savings, loss of contracts or business relationships, loss of reputation or goodwill, or loss or corruption of information or data.
You expressly absolve and release HEALING CLOUDS from any claim of harm from a client/buyer resulting from the services you provide and claims that may arise from these services, including, but not limited to, failure of electronic or mechanical equipment or communication lines, telephone or other interconnect problems, computer viruses, unauthorized access, theft, operator errors, severe weather, earthquakes, or natural disasters, strikes, or other labor problems, wars, and governmental restrictions
Additionally, by using this website, you agree to defend HEALING CLOUDS and any or all of HEALING CLOUDS ’ sponsors, members, affiliates, suppliers, promotional partners, agents and representatives (collectively, the “HEALING CLOUDS Entities”) against any demands, claims or actions arising out of or as a result of your breach or violation of this Agreement as a Client, including any violations of law and regulation, and/or claims of infringement, misappropriation or violation of the rights of others (“Claim”) and you shall indemnify and hold HEALING CLOUDS harmless from and against any and all losses, damages, costs and expenses, including attorneys’ fees, resulting from any such claim. HEALING CLOUDS shall have the right, at any time, to assume the defense against any claim and all negotiations for settlement and compromise and you agree to cooperate with us in any such defense.
This section (limitation of liability) shall survive the termination or expiration of this Agreement.
This Agreement will not exclude or limit any warranty implied by law that it would be unlawful to exclude or limit; and nothing in this Agreement will exclude or limit the liability of Healing Clouds in respect of any:
fraud or fraudulent misrepresentation on our part; or
a matter which it would be illegal or unlawful for us to exclude or limit, or to attempt or purport to exclude or limit, its liability.
By using this website, you agree that the exclusions and limitations of liability set out in this website disclaimer are reasonable. Prior to accepting these terms, if you disagree with the reasonableness of our exclusions and/or the limitation of liability, you agree to immediately cease from utilizing this website.
We may provide notices or other communications to you regarding this agreement or any aspect of the Platform, by email to the email address that we have on record, by posting it online. The date of receipt shall be deemed the date on which such notice is given. Notices sent to us must be delivered by email to email@example.com.
You accept that, as a limited liability entity, Healing Clouds has an interest in limiting the personal liability of our Members, Employees, and third parties. You agree that you will not bring any claim personally against Healing Clouds’ Members, Employees, and third parties affiliated with Healing Clouds in respect of any losses you suffer in connection with this website.
Without prejudice to the foregoing paragraph, you agree that the limitations of warranties and liability set out in this website disclaimer will protect Healing Clouds’ Members, Employees, agents, partners, subsidiaries, successors, assigns and sub-contractors.
Healing Clouds does not knowingly collect personally identifiable information from children under the age of eighteen. Therefore, you agree, that you will not take services from a therapist on our website to people without parental consent if you are under the age of Eighteen years as on the day of you using our services on Healing Clouds.
Under the Healing Clouds “Help a Friend” Program, customers of www.healingclouds.com who have completed a session (the “Advocate”) are invited to earn Referral Bonuses by inviting Referees (as described below) to book online holistic healthcare live video sessions with registered therapists at www.healingclouds.com. The following www.healingclouds.com Help a Friend Program Terms apply to the Advocate and Referees (together referred to as the “Participants”) participating in the www.healingclouds.com Help a Friend Program.
www.healingclouds.com may suspend, terminate or change the terms and requirements of the www.healingclouds.com Help a Friend Program Terms at any time and for any reason. A Referral Bonus already earned in accordance with the www.healingclouds.com Help a Friend Program Terms before such change, suspension or termination will be honored by Healing Clouds.
Information about the Referee:
By taking part in the www.healingclouds.com Help a Friend Program, the Referee acknowledges that www.healingclouds.com may at its sole discretion, share the Referee’s first name, and status of the booked session in the Advocate’s user account setting to inform the Advocate about the status of the earned Referral Bonus. Healing Clouds might not share the therapist’s name or specifics about the session. If you do not want the Advocate to receive the information about you, your participation in the Healing Clouds Help a Friend Program will be stopped.
Participants, meaning Advocate and Referee, must be 18 years of age and older. Staff members of Healing Clouds LTD and its affiliates, and participants (including their representatives and staff members), are excluded from participation. Participants must be natural persons. Participants cannot be companies and/or corporations. The Advocate can only share the Referral Link on successful completion of a session at the total cost. The first session of Advocate cannot be booked using a discount or a promo code.
- A Referral Bonus can be earned as follows:
- The Advocate shares the referral link as provided on the www.healingclouds.com website (the “Referral Link”). The Advocate is not entitled to use the Referral Link in or for paid promotions, including online advertising;
- The session of the Referee as part of the Eligible Session is confirmed as completed by www.healingclouds.com; and
- The session of the Referee as part of the Eligible Session is confirmed as completed by HealingClouds.com; and
- The Advocate and the Referee have created, within a reasonable time after the stay, a user account and saved a valid credit card and/or PayPal or Stripe account information in the account settings to obtain the reward to be charged to this credit card.
- Advocates and Referees must at all times be different persons.
- A session is considered an “Eligible Session” when it has been made by clicking on the Referral Link and the total costs of the Session as made via www.healingclouds.com (excluding any costs incurred in addition during the transaction with a bank or any third-party payment application) is paid by the Referee. www.healingclouds.com will only recognize one Eligible Session per Referee to count for a Referral Bonus.
- The www.healingclouds.com Help a Friend Program can only be used for personal, non-commercial purposes.
- The www.healingclouds.com Help a Friend Program bonus amount cannot be used in conjunction with another promotional code or discount voucher or any other offer which reduces the actual total cost of the session.
- Healing Clouds will, if it has determined in its sole discretion, that Advocate and Referee have complied with and fulfilled the www.healingclouds.com Help a Friend Program Terms, confirm that the Advocate and the Referee have earned the bonus (the “Referral Bonus”) as described in the invitation to participate in the www.healingclouds.com Help a Friend Program. The Participants will automatically receive the Referral Bonus as a credit to their Healing Clouds wallet in the user account setting for the purpose of the Refer and Earn Program. Healing Clouds may send an email to either the Advocate or the Referee as necessary to remind that the creation of the user account.
- A Referral Bonus not redeemed within 6 months after its confirmation by www.healingclouds.com will automatically expire. The Referral Bonus cannot be transferred, exchanged for any cash or money or sold.
- Each Referee may only make use once of a Referral Link.
- If the Referee received or had access to separate Referral Links from different Advocates, the Referee may only make use once of a Referral Link.
- The Participants will be responsible for any taxes or charges, that may arise due to the earning and pay-out of the Referral Bonus.
- The calculation of the Referral Bonus is an automatic procedure based on the use of the Referral Links and the creation of Eligible Sessions through the www.healingclouds.com online holistic healthcare sessions. www.healingclouds.com retains the right to, at its sole discretion, review the compliance with the www.healingclouds.com Help a Friend Program terms.
The Advocate shall not share or publish the Referral Links where there is no reasonable basis for believing that recipients are genuine clients and appreciate the invitation stated through the Referral Link and not in violation of applicable anti-spam laws. The Advocate shall indemnify and hold Healing Clouds, its directors, officers, employees, shareholders, affiliates, agents and successors harmless, from and against any claims that may arise from any unlawful forwarding or sharing of the Referral Link.
By sharing the Referral Link, creating an Eligible Session and in order to be eligible for the Referral Bonus, each Participant agrees and accepts the following anti-bribery terms: You are not a government official. “Government officials” include any government employee; candidate for public office; and any employee of (wholly or partly) government-owned or government-controlled companies, public international organizations and political parties (including any official or representative thereof). Government officials are not eligible for the referral bonus. You shall immediately inform us if you are a government official. In respect of (or as an award for) the referral activities (including the solicitation of new users, accommodations and/or the promotion and marketing of Healing Clouds) and the Referral Bonus, you shall (i) not directly or indirectly (a) offer, promise or give to any third party (including any governmental official or political party('s official, representative or candidate)), or (b) seek, accept or get promised for itself of for another party, any gift, payment, reward, consideration or benefit of any kind which would or could be construed as bribery or an illegal or corrupt practice, and (ii) comply with all applicable laws governing anti-bribery and corrupt gifts and practices (including the U.S. Foreign Corrupt Practices Act and the UK Anti-Bribery Act).
- Healing Clouds retains the right to investigate the participation in the Healing Clouds Help a Friend Program for any fraudulent activities and take any measures to end them. These measures may comprise, that Healing Clouds at its own discretion cancels an Eligible Session. Referral Bonus earned through fraudulent activities or activities in violation of these Healing Clouds Refer Friend Program terms will be null and void and repayment may be requested by Healing Clouds.
- Healing Clouds may suspend, terminate or change the terms and requirements of the Healing Clouds Help a Friend Program Terms at any time and for any reason.
- Healing Clouds or Healing Clouds LTD retains the right to investigate the sessions, consultations, or metrics for any fraudulent activities and take any measures to end them. These measures may comprise, that Healing Clouds at its own discretion cancels a session, consultation, or metric.
- The original English version of this Agreement may have been translated into other languages. The translated version of this Agreement is a courtesy and office translation only and the Participants cannot derive any rights from the translated version. In the event of a dispute about the contents or interpretation of these terms and conditions of this Agreement or in the event of a conflict, ambiguity, inconsistency or discrepancy between the English version and any other language version of this Agreement, the English language version shall apply and prevail and be conclusive and binding. The English version shall be used in legal proceedings.
- If any provision of these terms is or becomes invalid, unenforceable or non-binding, you shall remain bound by all other provisions hereof. In such event, such invalid provision shall nonetheless be enforced to the fullest extent permitted by applicable law, and each participant will at least agree to accept a similar effect as the invalid, unenforceable or non-binding provision, given the contents and purpose of these terms and conditions.
- To the extent permitted by law, these Healing Clouds Help a Friend Program Terms shall be exclusively governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising out or in connection with these terms shall exclusively be submitted to and dealt with by the competent court in London, United Kingdom.
- The Healing Clouds Help a Friend Program is organized by Healing Clouds Ltd, 71-75, Shelton Street, Covent Garden, London WC2H 9JQ
Cancellations are only permitted 24 hours or more before your session. We will refund the full amount paid for that session. However, if you cancel your session within 24 hours, you will not be entitled to receive any refund; this also applies for any session(s) missed by you. In the rare event that a therapist may have to cancel your appointment, we will re-assign you a new therapist within 48 hours. Kindly note that if you join any session under the influence of any substance such as drugs or alcohol, or become disruptive, insulting, abusive, or act in an unreasonable manner during the session, the therapist will be entitled to terminate the session and you will remain liable for the payment of the session.
You can request for a refund for your session when the service provided by a therapist is not up to satisfactory levels. In such a case, you have up to a maximum of 24 hours from the end of your session to claim for a refund. The refund request is reviewed on a case-to-case basis. After our review, we would either provide you with a credit to your Healing Clouds online wallet which can be used to book another session, or a full refund will be processed within 7 days from the date of refund request being received.
If any provision of this Agreement is found to be unenforceable under applicable law, it will not affect the enforceability of the other provisions of this Agreement.
Without prejudice to Healing Clouds’ other rights under this Agreement, if you breach this agreement in any way, we may take such action as we deem appropriate to deal with the breach, including suspending your access to this website, prohibiting you from accessing this website, blocking computers utilizing your IP address from accessing this website, contacting your internet service provider to request that they block your access to this website, and/or bring legal proceedings against you.
In fact, at any time, without notice and without cause, we may suspend your account for any reason we deem necessary. In addition, we may bring legal proceedings against you and claim for damages, suspend the funds in your account and prohibit you from accessing them if we determine this is necessary to protect our brand and our clients. By agreeing to this Agreement, you expressly provide us permission to suspend your account without notice and without cause if we find it necessary to protect our business interests.
Healing Clouds may, from time-to-time offer and advertise discounts and promotions to you as a client.
Healing Clouds may, at any time, transfer, sub-contract or otherwise deal with our rights and/or obligations under this Agreement without notifying you or obtaining your consent. You may not transfer, sub-contract or otherwise deal with your rights and/or obligations under the Agreement under ANY circumstance.
If a provision of this Agreement is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect. If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that specific part will be deemed to be deleted, and the rest of the provision will continue in effect.
This Agreement, which also encompasses policies, constitutes the entire agreement between you and Healing Clouds in relation to your use of this website, our services off of this website, and supersede all previous agreements in respect of your use of this website and our services.
Nothing in this Agreement shall be construed as making either party the partner, joint venture, agent, legal representative, employer, or employee of the other. This Agreement and our relationship with you shall both be interpreted solely in accordance with the laws of England and Wales, excluding any rules governing the choice of laws.
You irrevocably agree that the exclusive venue for any action or proceeding arising out of relating to this Agreement or our relationship with you, regardless of theory, shall be the courts of England and Wales. You irrevocably consent to the personal jurisdiction of the aforementioned courts and hereby waive any objection to the exercise of jurisdiction by the aforementioned courts.
Healing Clouds may disclose your personal information to the extent that it is required to do so by law and in good faith, in connection with any legal proceedings or prospective legal proceedings, and in order to establish, exercise or defend our legal rights.
Healing Clouds may revise this Agreement from time-to-time. Revised Agreement will apply to the use of this website from the date of the publication of the revised Agreement on this website. Please check this page regularly to ensure you are familiar with the most current version. Healing Clouds is not obligated to update you on variations of this Agreement and you agree to regularly check this Agreement to ensure that you are up-to-date with our policies, and terms at all times. The last update date of this Agreement is posted at the bottom of the Agreement.
Healing Clouds welcomes your questions or comments regarding this Agreement. If you believe that you may have further queries, please contact Healing Clouds at: firstname.lastname@example.org.
If you are in a crisis or any other person may be in danger - please don't use this site. Kindly Contact your Local Emergency Helpline immediately.
This Agreement was last updated on 1st December 2018.