Privacy Policy

1.  INTRODUCTION

Healing Clouds LTD. takes your privacy very seriously. This document is our "Privacy Policy" and it contains details on issues related to your privacy when using our services. It is intended to inform you of our policies, procedures, and practices regarding the collection, use, and disclosure of any information that you provide through the Platform. This privacy policy has been prepared in line with the EU’s General Data Protection Regulation (GDPR) which took effect on 25 May 2018. The GDPR promotes fairness and transparency for all individuals in respect of their personal data. This privacy policy applies to all data we process, and by using Healing Clouds LTD. you consent to our collection and use of such data.

The Privacy Policy is part of our Terms and Conditions which can be found on our website. The terms in the Privacy Policy (such as, but not limited to, "we", "our", “us", "Platform", “Practitioner", "Practitioner Services" etc) have the same meaning as in our Terms of Use document. When you use our Platform you accept and agree to both the Terms and Conditions and to the Privacy Policy. If you do not agree to be bound to the Privacy Policy you should stop using the Platform immediately. By accessing and using our Platform you affirm that you have read the Terms of Use and the Privacy Policy and that you understand, agree and acknowledge to all the terms contained in both of them.

2.  INFORMATION WE COLLECT

Healing Clouds collect your data for a variety of purposes and some may vary dependent on the nature of the relationship you have with us. In order to help us operate the Platform effectively and to let you use the Platform, including the Practitioner Services, we may have to collect the following:

  1. your personally identifiable information such as, but not limited to, your name, phone number, email address, and address;
  2. billing and payment information,
  3. profile information
  4. log data information such as your computer, Internet Protocol address (“IP”), pages that you visit and the amount of time spent on those pages, actions you take and other statistics,
  5. information related to the Practitioner Services or your requirement for Practitioner Services, and
  6. any information which is exchanged between Practitioner and Clients (collectively the "Information").

As a data controller, we collect a variety of data in order to deliver our services. We ensure that we collect and manage your personal data transparently, fairly and securely. Whenever we collect Information from you we make sure that we do so transparently, and you will always be able to access the following information from us:

  • data we have collected from you
  • the basis on which we are holding it (e.g. because you gave us consent)
  • what we will do with it
  • how long we will hold it for
  • where it is stored
  • who it might be shared with
  • your rights in relation to the data, and
  • information on how you can access and manage this data.

We do not store credit card details nor do we share financial details with any 3rd parties. We have provided further detail below about the specific types of data that we collect and our reasons for doing so.

In some cases, some of the Information that you give to us may be considered as health-related data. You may decide which Information, if any, you would like to share with us, but some functions of the Platform may not be available to you without providing us the necessary Information. By deciding to provide the Information you agree to our methods of collections and use, and to all other terms and provisions of this Privacy Policy.

3.  GENERAL INFORMATION AND SOCIAL MEDIA TOOLS

Healing Clouds may use several publicly-available information exchange resources and tools, such as but not limited to blogs, Facebook pages, Twitter accounts, and/or others, collectively "General Information and Social Tools". Any information you provide or share while using General Information and Social Tools may be accessed, read, collected by that site and users of that site according to their Privacy Policy.

4.  HOW IS YOUR INFORMATION USED

CLIENTS

We collect data using the lawful basis: Consent

We collect the following data: name, email address, time zone, phone number, username, country, city, user ID, screen-share details, user type

PURPOSES FOR CLIENTS

We collect this data for the below-mentioned purposes:

  1. To create your account on our Platform and let you log in to your account and use the Platform.
  2. To manage your account, provide you with customer support, and ensure you are receiving quality service.
  3. To contact you or provide you with information, alerts, and suggestions that are related to the service.
  4. To send you email reminders prior to your scheduled sessions.
  5. To help create and manage your account in order to deliver our services.
  6. To send billing-related and payment-related information.
  7. To match and connect you with a Practitioner.
  8. To enable and facilitate the Practitioner Services.
  9. To supervise, administer and monitor the services.
  10. To measure and improve the quality, the effectiveness and the delivery of our services.
  11. To provide you with more information about our platform including sending email newsletters, social media marketing, communicating promotions and offers.
  12. To send weekly newsletters and occasional ad-hoc emails for promotions and feature updates.
  13. To reach out to you, either ourselves or using the appropriate authorities, if either we or a Practitioner have a good reason to believe that you or any other person may be in danger or may be either the cause or the victim of a criminal act.

PRACTITIONERS

We collect this data using the lawful basis: Contract and Consent both

We collect the following data: name, email address, time zone, phone number, username, country, city, user ID, screen-share details, user type

PURPOSES FOR PRACTITIONERS

We collect this data for the below-mentioned purposes:

  1. To create your account on our Platform and let you log in to your account and use the Platform.
  2. To manage your account, provide you with customer support, and ensure you are receiving quality service.
  3. To contact you or provide you with information, alerts, and suggestions that are related to the service.
  4. To send you email reminders prior to your scheduled sessions.
  5. To help create and manage your account in order to deliver our services.
  6. To send billing-related and payment-related information.
  7. To match and connect you with a Client.
  8. To enable and facilitate the Practitioner Services for your clients.
  9. To supervise, administer and monitor the services.
  10. To measure and improve the quality, the effectiveness and the delivery of our services.
  11. To provide you with more information about our platform including sending email newsletters, social media marketing, communicating promotions and offers.
  12. To send weekly newsletters and occasional ad-hoc emails for promotions and feature updates.
  13. To reach out to you, either ourselves or using the appropriate authorities, if we have a good reason to believe that you or any other person may be in danger or may be either the cause or the victim of a criminal act.
5.  THIRD PARTY COOKIES

Healing Clouds may utilize cookies on this website to provide the most efficient experience possible. Therefore, by continuing to utilize this website, you agree without restrictions to our use of these cookies. Cookies are small files that we may place on your device to help us provide the best possible experience for you.

Cookies should make your browsing experience better. However, if you are uncomfortable with our utilization of cookies, you may disable cookies and are still able to utilize our website and the features of our website. The most effective way to disable cookies is in your web browser.

This site utilizes Google Analytics and Google Console, and may use other applications, for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as the time you spend on the site or pages you visit, which helps us to understand how we can improve the site for you.

We may test new features and make changes to the way this site is delivered from time to time.

As we provide our website to advertise our online distance healing and therapy services, community and materials relating to these services for your convenience, it's important for us to understand statistics about how many of the visitors to our site actually read every page. Our cookies may track this type of data as a result.

We may decide, in some cases now or in the future, to provide you with custom content based on what you tell us about yourself. These types of cookies simply allow us to provide you with content that we believe may be of interest to you.

Third Parties and independently contracted Practitioners may advertise on our behalf from time to time. If they do, affiliate tracking cookies may be utilized to simply allow us to see if our customers have come to the site through partner sites so that we may credit them appropriately.

We may utilize social media buttons and/or plugins on this website that allows you to connect with your social network in various ways. For these to work, these sites may set cookies through our site, which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies. We do not take responsibility for any outcome you experience from a third party social media site as a result of their connection with our website and your utilization of our website.

6.  PHISHING

In recent years, online identity theft and account hacking, including the practice currently known as "phishing", are of great concern to all users who use online services. You should always be diligent when you are being asked for your account information and you must always make sure you do that in our safe and secure systems only. We will never request your login information or your credit card information in any non-secure or unsolicited communication such as email, phone or otherwise. In case you receive such an phishing

7.  THIRD PARTIES DECLARATION

Protecting this Information is a top priority for us. We will never sell or rent any Information you shared in the Platform. Other than in the limited ways detailed in this Privacy Policy, we will never use or disclose any Information unless you specifically and explicitly requested or approved us to do so.

There are certain situations in which we may share access to your personal data without your explicit consent; for example, if required by law, to protect the life of an individual, or to comply with any valid legal process, government request, rule or regulation

We may transfer personal data to a country outside of the European Economic Area (EEA), for example if a third party we share data with has servers located outside of the EEA. If this is the case we will obtain your consent or otherwise ensure that the transfer is legal and your data is secure by following the EU's guidelines.

You can write see above where we send data outside of the EEA and on what basis we do so.

8.  KEEPING YOUR DATA SECURE

We keep your data secure

  • by carrying out regular penetration testing
  • by following internal policies of best practice and training for staff
  • by encrypting personal data
  • by using Secure Socket Layer (SSL) technology when information is submitted to us online

While using any Internet-based service carries inherent security risks that cannot be 100% prevented, our systems, infrastructure, encryption technology, operation, and processes are all designed, built and maintained with your security and privacy in mind. We apply industry standards and best practices to prevent any unauthorized access, use, and disclosure. We comply with or exceed all applicable federal laws, state laws, and regulations regarding data privacy. In the unlikely event of a criminal breach of our security we will inform the relevant regulatory body within 72 hours and, if your personal data were involved in the breach, we shall also inform you.

9.  LINKS

The Platform may contain links to other websites, services or offers which are owned, operated or maintained by third parties. If you click on a third party link, you will be directed to that third website or service. The fact that we link to a website or service is not an authorization, representation or endorsement of our affiliation or association with that third party, nor is it an endorsement of their information or privacy or security policies or practices. We do not have control over third party websites and services and we do not have control over their privacy policies and terms of use or agreements that you may enter into with them.

10.  YOUR RIGHTS

Here is a list of the right you have as a user in regards to your Information on our Platform:

  1. the right to be informed about the collection and use of your personal data
  2. the right of access to your personal data and any supplementary information
  3. the right to have any errors in your personal data rectified
  4. the right to have your personal data erased
  5. the right to block or suppressing the processing of your personal data
  6. the right to move, copy or transfer your personal data from one IT environment to another
  7. the right to object the processing of your personal data in certain circumstances, and
  8. rights related to automated decision-making (i.e. where no humans are involved) and profiling (i.e. where certain personal data is processed to evaluate an individual).

We also give you the option to manage your data via:

  • online account
  • Email
  • online chat

While we do not hold personal data any longer than we need to, the duration will depend on your relationship with us.

11.  CHANGES TO PRIVACY POLICY

Healing Clouds may revise this Privacy Policy from time-to-time. Revised Privacy Policy will apply to the use of this website from the date of the publication of the revised Privacy Policy on this website. Please check this page regularly to ensure you are familiar with the most current version. Healing Clouds is not obligated to update you on variations of this Privacy Policy and you agree to regularly check this page to ensure that you are up-to-date with our policies, and terms at all times. The last update date of this Privacy Policy is posted at the bottom of the policy.

13.  LAW ENFORCEMENT AND COMPLIANCE WITH LAWS

Healing Clouds cooperates with government and law enforcement officials to enforce and comply with the law. We may disclose information necessary or appropriate to protect the safety of the public or any person, to respond to claims and legal process including but not limited to subpoenas, and to prevent or stop an activity that may be illegal or dangerous or unethical. Specifically, and without limitation, you should be aware that the law requires mental health professionals to disclose information and/or take action in the following cases: (a) reported or suspected abuse of a child or vulnerable adult; (b) serious suicidal potential; (c) threatened harm to another person; (d) court-ordered presentation of treatment. In addition, you should be aware that Practitioners may be obliged to disclose information to law enforcement or other authorities to conform to their professional and legal responsibilities.

14.  CONTACT US

We are Healing Clouds Ltd and our address is 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, England. If you would like to get in touch about anything in this policy or about your personal data then please contact Nabil Hamdulay our Data Protection Officer at nabil@healingclouds.com.

If you are in a crisis or any other person may be in danger - please don't use this site. Kindly Contact your Local Emergency Helpline immediately.

This Agreement was last updated on 1st December 2018.