Introduction

Healing Clouds Ltd takes your privacy very seriously. This privacy policy has been prepared in line with the EU’s General Data Protection Regulation (GDPR) which takes effect on 25 May 2018. The GDPR promotes fairness and transparency for all individuals in respect of their personal data. This privacy policy applies to all data we process, and by using Healing Clouds Ltd you consent to our collection and use of such data. If you would like to get in touch about anything in this policy or about your personal data then please contact Nabil Ismail Hamdulay our Data Protection Officer at nabil@healingclouds.com

Contents
  1. Data we collect
  2. What personal data do we share with third parties and who are they?
  3. Why do we share data outside of the EU
  4. How do we keep your personal data secure?
  5. Changes to our privacy policy and control
  6. Your rights
  7. About us
1. Data we collect

As a data controller we collect a variety of data in order to deliver our services. We use a service called PORT to ensure that we collect and manage your personal data transparently, fairly and securely. Whenever we collect Personal Information from you we make sure that we do so transparently, and you will always be able to access the following information from us:

  • data we have collected from you
  • the basis on which we are holding it (e.g. because you gave us consent)
  • what we will do with it
  • how long we will hold it for
  • where it is stored
  • who it might be shared with
  • your rights in relation to the data, and
  • information on how you can access and manage this data.

We have provided further detail below about the specific types of data we collect and our reasons for doing so.

1.1. What data do we ask you to provide to us, and why?

We collect your data for a variety of purposes and some may vary dependent on the nature of relationship you have with us.

All users

We may collect the following data where you choose to provide it to us: name, email address, timezone, phone number, country, city, user ID,

  • We use this data to: Provide you with more information about our platform including sending email newsletters, social media marketing, communicating promotions and offers.
  • We collect this data using the lawful basis: Consent
Clients

We collect the following data: name, email address, timezone, phone number, username, country, city, user ID, screenshare details, user type

  • We use this data to: create and manage your account in order to deliver our services. We also send you email reminders prior to your scheduled sessions.
  • We collect this data using the lawful basis: Contract

We collect the following data: name, email address, timezone, phone number, username, country, city, user ID, screenshare details, user type

  • We use this data to: send weekly newsletters and occasional ad-hoc emails for promotions and feature updates.
  • We collect this data using the lawful basis: Consent
Practitioners

We collect the following data: name, email address, timezone, phone number, username, country, city, user ID, screenshare details, user type

  • We use this data to: The personal data is used to help create and manage their account in order to deliver our services. We also send them email reminders prior to their scheduled sessions.
  • We collect this data using the lawful basis: Contract

We collect the following data: name, email address, timezone, phone number, username, country, city, user ID, screenshare details, user type

  • We use this data to: send weekly newsletters and occasional ad-hoc emails for promotions and feature updates.
  • We collect this data using the lawful basis: Consent
1.2. What data do we collect when you visit our website, and why?

We collect cookies. Cookies are small pieces of data that websites send to a user's computer and are stored on the user's web browser. They are designed to enable the website to remember information, such as what a user might have put in a shopping cart for example.

2. What personal data do we share with third parties and who are they?

We share personal data with the following third parties:

  • Intercom - Data is transferred outside of the European Economic Area to United States under the protection of EU/US Privacy Shield.
  • Microsoft Exchange Online - Data is transferred outside of the European Economic Area to United States under the protection of EU/US Privacy Shield.
  • GoDaddy Email - Data is transferred outside of the European Economic Area to United States under the protection of EU/US Privacy Shield.
  • Dedicated Hosting - Data is transferred outside of the European Economic Area to United States under the protection of EU/US Privacy Shield.
  • GoDaddy - Data is transferred outside of the European Economic Area to United States under the protection of EU/US Privacy Shield.
  • Wordpress 4.7 - Data is transferred outside of the European Economic Area to United States under the protection of EU/US Privacy Shield.
  • Microsoft - Data is transferred outside of the European Economic Area to United States under the protection of EU/US Privacy Shield.
  • WordPress - Data is transferred outside of the European Economic Area to United States under the protection of EU/US Privacy Shield.

There are certain situations in which we may share access to your personal data without your explicit consent; for example, if required by law, to protect the life of an individual, or to comply with any valid legal process, government request, rule or regulation

3. Why do we share data outside of the EU

We may transfer personal data to a country outside of the European Economic Area (EEA), for example if a third party we share data with has servers located outside of the EEA. If this is the case we will obtain your consent or otherwise ensure that the transfer is legal and your data is secure by following the EU's guidelines.

You can see above where we send data outside of the EEA and on what basis we do so.

4. How do we keep your personal data secure?

We keep your data secure:

  • by carrying out regular penetration testing
  • by following internal policies of best practice and training for staff
  • by encrypting personal data
  • by using Secure Socket Layer (SSL) technology when information is submitted to us online

In the unlikely event of a criminal breach of our security we will inform the relevant regulatory body within 72 hours and, if your personal data were involved in the breach, we shall also inform you.

5. Changes to our privacy policy and control

We may change this privacy policy from time to time. When we do, we will let you know by changing the date on this policy, notifying customers of only significant changes. By continuing to access or use our services after those changes become effective, you agree to be bound by the revised privacy policy.

6. Your rights
  • the right to be informed about the collection and use of your personal data
  • the right of access to your personal data and any supplementary information
  • the right to have any errors in your personal data rectified
  • the right to have your personal data erased
  • the right to block or suppressing the processing of your personal data
  • the right to move, copy or transfer your personal data from one IT environment to another
  • the right to object to processing of your personal data in certain circumstances, and
  • rights related to automated decision-making (i.e. where no humans are involved) and profiling (i.e. where certain personal data is processed to evaluate an individual).

We also give you the option to manage your data via:

  • online account
  • email
  • online chat

While we do not hold personal data any longer than we need to, the duration will depend on your relationship with us.

7. About us

We are Healing Clouds Ltd and our address is 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, England. You can contact our Data Protection Officer Nabil Ismail Hamdulay at nabil@healingclouds.com