Why Choose Healing Clouds?

Healing Clouds is a global platform that offers online mental wellbeing therapy sessions anytime, anywhere.

Certified and accreditated mental health therapists

Direct messaging with your therapist

Payment security

GDPR and HIPAA compliant platform

Online community engagement

Self-help resources

1

Input

Click on Get Started on our home page.

  • Answer a few questions to find the most suitable certified therapist for you. Select your preferred therapist and choose a date and time to book your online session.

  • Write a personalised message to your therapist and proceed to create your profile.

2

Connect

Choose a monthly subscription plan that you prefer.

Sign up using Facebook, Google or with your email ID.

Make a secure online payment. We accept all major credit and debit cards.

You will receive a booking confirmation by email and your session will show on your Dashboard.

3

Heal

On the scheduled date of your session, log in to your account few minutes earlier. We will send you two reminders for your session, 2 hours and 15 minutes prior to the scheduled time.

Click on Start Session and your live video session will start with your therapist.

For any assistance during the session, feel free to reach out to us using Live Chat.

After your session ends, stay on the video page and submit a rating and review for your therapist. You can even post it anonymously.

Why Choose Healing Clouds?

Healing Clouds is a global platform that offers online mental wellbeing therapy sessions anytime, anywhere.

100% encrypted video, no download required

Dynamic calendar to add your availability slots

Direct messaging with all your clients

Rescheduling and Auto-reminders of sessions

Payment management system

GDPR and HIPAA compliant platform

Constant marketing support

Online community engagement

Online courses and content

1

Register for Free

There is no registration or monthly fee to join Healing Clouds as a therapist.

Sign up today for free. Complete your profile in a few simple steps and leave rest to us.

Add your details and your availability for online therapy sessions and submit your profile for review.

We will review your profile within 72 hours and connect with you for an Introduction Session.

2

Learn to Use our Platform

The Introduction Session is to help you understand

All the technical aspects and features of the platform

Best practices about conducting online sessions

How we work with you for marketing your online profile

Our online courses and content

3

Conduct Online Video Sessions and Easy Payouts

Once clients book online sessions with you, you will be able to see them on your Dashboard in a chronological manner.

Click on Start Session and conduct your online session with your client.

Once you have completed the session, click on the red End Session button.

You can request for the session payout 24 hours after the session is marked as complete.

FAQ: Have questions? The answer could be right here!

I don’t remember my password. How do I log in to my Healing Clouds account now?

Don’t worry! You can reset your password using the email address you have provided.

Do I need any additional software or application for my online distance healing video sessions?

No! You do not need to install any additional software or application for your live therapy session at Healing Clouds. Video sessions are conducted directly on our platform.

How do I check if my device is compatible and ready for the session?

You can test your device’s camera, speakers and microphone any time before the scheduled time of your session. This will ensure that your device is ready for the session and you can have a seamless experience.

Is my data safe with Healing Clouds?

Your data is completely safe with us. We comply with all GDPR guidelines, SSL protocol, HIPAA and use Virgil security to ensure your details are extremely safe with us.

Can I use my mobile phone/tablet for the session?

Yes. You can use your mobile phone or tablet. Here are a few things that you might want to confirm though;

  • For Apple devices, please ensure your phone/iPad has its iOS version 11.2.5 or higher. You can always update your operating system to its latest version from your phone.
  • For android devices, please ensure your Android version is 5.0 or higher. You can check the same in your phone under setting>about>Android version.
  • We highly recommend using Google Chrome browser for the session. The browser could be updated to its latest version for an optimum experience.

Even though you can use your phone/tablet for the session, we recommend that you use a laptop/desktop computer for a great experience.

I can’t log in to my Healing Clouds account. What to do?

Here are some quick fixes for this issue.

  • Recheck the password entered and make sure you have entered the correct password in terms of upper and lower-case alphabets if any. In case you have forgotten your password, you can create a new one easily.
  • Switch to Google Chrome browser.
  • Clear your browser history and cookies and try to log in again.

If you are still unable to log in to your account, feel free to reach out to us through the live chat option on our platform. We are here for you.

What type of computer and technology do I require for the video session?

Here are the system requirements,

  • For computers and laptops, the compatible operating systems (OS) are Microsoft Windows7, Windows10, macOS X 10.13.4 and above. Please use Google Chrome or Safari only (as indicated below)

Google Chrome
(Latest Version)
Safari
(Latest Version)
Android 7.0 and above
iOS Safari Ver.11.4 and above
macOS X 10.13.4 and above
Windows

*Please do not use Chrome and Firefox for iOS as they do not have access to WebRTC APIs. Please do not use any other browsers apart from those mentioned above.

  • Please ensure that you have a high-speed internet connection for the session. You may check your internet speed through any online speed testing tools. Your speed should be,

For Download – 5mbps or greater

For Upload – 2mbps or greater

  • Please ensure you have appropriate media settings. To check these settings,

  • Click on the padlock you see under the browser address bar (address bar is the section on your screen where you will see the website’s address starting with https or www).
  • Next to Camera, please click on 'Always allow on this site'.
  • Next to Microphone please click on 'Always allow on this site'.

  • We highly recommend you to use a laptop/desktop computer which is equipped with a webcam and a microphone for an optimum experience. You can test your camera, speaker and microphone on our platform any time before your session.

Got trouble?

Feel free to get in touch with us at info@healingclouds.com. You can also get in touch with us using the live chat option available on our platform.

My video screen froze and I could not hear my therapist/client. What should I do?

Please click on rejoin session button on your video screen. Also, please check your internet speed in such situations. In case, you are still facing the same issues please reach out to us immediately through the live chat and we will assist you in resolving the issue at the earliest.

What should I do if I need any help during the video session?

Please immediately reach out to us through live chat by clicking on the chat symbol on the bottom right corner of your video page. We will quickly assist you with your queries.

What is Healing Clouds?

Healing Clouds is a platform for online mental healthcare and wellness, offering distance healing through live and secure video sessions globally. With Healing Clouds, anyone can now contact a therapist and conveniently book a session according to their preferences. Our aim is to bridge the care gap and make sure mental healthcare and wellness is accessible, affordable and available to everyone.

“What if I have a question?”

You can get in touch with us using the live chat option available on our platform. We are here to help you.
Alternatively, you can simply email us your queries and concerns at info@healingclouds.com and we will revert back to you within 72 hours.

Where is Healing Clouds located?

We are located in London, UK. However, we have certified therapists registered on our website from across the globe (UK, USA, Europe, Canada, Asia, etc.). We believe in diversity and inclusivity. Hence, our team is also spread all over the world.
Our office address is,
Healing Clouds Ltd
71-75 Shelton Street
Covent Garden
London.
WC2H 9JQ
You can also contact us on +44 (020) 3897 2253

What practices are offered on Healing Clouds?

We understand that your priorities could be different. Keeping this in mind we offer 10 different practices for common conditions, severe mental disorders and personal growth. Some of them are CBT, psychological counselling, psychotherapy, neuro-linguistic programming, hypnotherapy and life coaching. You are free to make your pick and we help you choose what suits you the best.

When did you launch your website? And how are you marketing your services?

We had an exciting start. We did a beta launch in October 2017 and then a public beta launch in January 2018.
We focus heavily on digital marketing and social media marketing to promote our website. Social media is our go-to tool. We roll out offers and promotions for clients to book sessions with therapists. We also have an in-house marketing program with our therapists to help them promote their own profiles.

Are the therapists on Healing Clouds certified?

Absolutely! All the therapists on Healing Clouds are certified in each practice they offer. We verify our therapist’s qualifications to ensure qualitative sessions. Our therapists go through a stringent vetting process in order to be able to connect with you to offer therapy and counseling.

Are the chats and video sessions safe on Healing Clouds?

At Healing Clouds, your privacy and safety are our priorities.

  • Our therapists are bound by 100% therapist/client confidentiality.
  • Our therapists have to conform to our code of ethics and conduct to be able to conduct online therapy sessions.
  • We use Virgil security to ensure secure, private and fully encrypted video sessions as well as chats.
  • We comply with GDPR guidelines.
  • We are also compliant with HIPAA requirements.
Everything is confidential and safe. You can trust us.

What is Healing Clouds and why should I join as a therapist?

Healing Clouds is an online platform that connects mental healthcare therapists with clients globally through live and secure video sessions. Healing Clouds could be your avenue to connect with global clients, make revenue and grow your practice. With Healing Clouds, clients can now contact you and conveniently book distance healing sessions. We understand you and believe that with your help, we can create a world with accessible, affordable and available healthcare.

Here is what you can get after signing up as a therapist on our platform.

  • Increases client outreach for therapists
  • Helps with the growth of your practice
  • Generate additional revenue
  • Flexibility
  • No monthly fee or registration charges
  • A community of individuals that share your experience
  • A chance to make a difference in the community

You can sign up as a therapist at Healing Clouds for free. There is no upfront fee to join Healing Clouds.

Do I need to be certified in order to become a therapist on Healing Clouds?

Yes. Each therapist registered on Healing Clouds is certified and verified individually. We will need certificates for each of the practices that you wish to offer on Healing Clouds. You will also be asked to submit your accreditations details.

Is the registration chargeable?

You can register yourself as a therapist on Healing Clouds for free. There is no upfront fee to join us.

I have signed up as a therapist but have not received the verification link on my email address?

It’s possible that the verification email sent to you may sometimes land in your spam/junk folder. Please do check it and make sure you mark the email as safe. In case you do not find it in the spam folder, please go back to our website and on the same page, click on “resend link” to receive a fresh verification link on your email address. You can also click on the ‘Login’ option and by entering your email address and password, you will get the ‘Resend Link’ option once again.

I do not have all the certificates for the practices I offer at the moment, what can I do?

You need to add only those practices for which you possess a certificate at the moment.

How do I add my availability for clients?

You can add your available days and time under “My Availability” by logging into your Healing Clouds account. You can update your availability for each day and add your available time slots for a specific day. This will be visible to the clients while they book a session with you.

Clients might book sessions with me from other countries or regions of the world. Won’t our time zones clash with each other?

There’s no need to worry about a clash. The time clients will see on your availability calendar will be based on their own time zone. Hence there will be no time clashes. Both the client and the therapist will receive an email confirmation as per their own time zone.

Why am I unable to upload my profile picture?

The profile picture you wish to upload should be a maximum of size 2 MB. Files larger than this will not get uploaded. Also, please make sure the image file format is .JPG, .JPEG or .PNG only. In rare cases, if you are still unable to upload the profile image, please send it to us at info@healingclouds.com and we will get it uploaded on your profile.

What should be the file format for my certificates?

You can upload your certificates as an image or as a PDF file. If you possess more than one certificate for a particular practice, please combine all of them in a single PDF and then upload it.

Can I edit my profile details?

Yes. You can change most of your profile details by logging into your Healing Clouds account. However, few specific details such as Session Charge and email address cannot be changed from your account. Please reach out to us through live chat or email us at info@healingclouds.com for further assistance.

I am unable to attend the scheduled session due to an emergency. What should I do?

In case of cancellations, please immediately Contact Us so that we can inform your client prior to the session. Cancellations are permitted up to 24 hours prior to the scheduled time of the session.

I have applied for a therapist profile but have not received any updates yet?

Once you have submitted all the necessary details for your therapist profile, we approve and activate your account within 72 hours post verification. In a rare circumstance if it has been more than 72 hours and you have not received any response from us please write an email to us at info@healingclouds.com. You can also send us a message over the live chat available on our platform.

After I have signed up as a therapist, how do I understand the way your platform works?

Once your profile is approved and activated, we will arrange a demo session through a live video call to help you understand various technical and general aspects of our platform. We will also help you understand various methods to promote your profile. We will be here to support you fully as you get comfortable with the platform.

How do I know if a client has booked a session with me?

As soon as a client books a session with you, you will receive an email confirmation with all the details of your appointment such as date, time and healing practice along with the message your client has sent you while booking the session.

You can also confirm the booking by logging into your Healing Clouds account. You can also see all your upcoming sessions on your dashboard.

Will I be reminded about my upcoming session?

We will send you two email reminders of your session.

The first reminder will be sent 2 hours prior to the scheduled time of the session.

The second reminder will be sent 15 minutes prior to the scheduled time of the session.

I am waiting for my client to show up for the session, what should I do?

Please reach out to us immediately through the live chat option available on the bottom right corner of the web page.

What is the service fee for therapists?

We do not charge a service fee, nor do we have any kind of a listing fee or registration fee. We have a direct payout for all our therapists based on the region that they are based in.

Being a therapist myself, can I also book a healing session with any other therapists on Healing Clouds?

Yes. You can definitely book a session with another therapist on Healing Clouds. In order to do so, you will have to create a separate account as a client. It is recommended that you use an email address other than the one used for your therapist profile.

How do I sign up as a client?

You can sign up on Healing Clouds either using your email address or your Facebook account.

I have signed up as a client but have not received a verification link on my email address?

It’s possible that the verification email sent to you has landed in your spam or junk folder. Please check and make sure to mark the email as safe. In case you do not find it in the spam folder, please go back to our website and on the same page, click on “resend link” to receive a fresh verification link on your email address. If you cannot see the same page with the “Resend Link” option, please click on ‘Log in’, enter your email id and password and once you will find “Resend Link” option under the same pop-up box.

I signed up using a Facebook account. How can Healing Clouds help me keep it anonymous?

We respect your privacy and hence let you change your profile picture and name on the Healing Clouds account to help you maintain anonymity.

How much does a session cost?

Under our new subscription-based model, you can a monthly subscription for as low as £35 per month.
Here are our monthly plans:

Basic
£49 per month
  • 1 online therapy sessions per month (60-90 minutes each)
  • Access to our library of self-help courses
  • Unlimited messages to your therapist
Standard
£90 per month
  • 2 online therapy sessions per month (60-90 minutes each)
  • Access to our library of self-help courses
  • Unlimited messages to your therapist
Premium
£160 per month
  • 4 online therapy sessions per month (60-90 minutes each)
  • Access to our library of self-help courses
  • Unlimited messages to your therapist

We have additional discounts for students and working professionals as well.

You can also get some extra credit with Healing Clouds under our referral system. Help a friend and you get £10 after successful completion of the first session by the referee.

How can I choose the best therapist as per my requirements?

We got you. We have filters on the home page and browse therapists’ page to make your search easier. You can search for therapists depending on your condition or ailment, country, language, healing practice, and even gender. Simply fill in the desired fields and click on search and you will have a list of therapists who best suits your requirements. You get what you prefer.

My therapists are in a different time zone than mine. Can I still book a session with them?

Yes, you can book sessions with any therapists across the world. Therapists set their availability according to their time zones. However, the available time slots you see on the calendar of your therapist are converted and shown as per your own time zone. We have done all the hard work so you don’t have to worry about time zones. Once you have booked a session you will also receive a booking confirmation email with the details of the session date and time as per your own time zone.

How do I book a session?

You can book a session in three simple steps with the therapist of your choice.

  • Choose the conditions you wish to work on
  • Choose a therapist.
  • Select a convenient date and time for the session.
  • Make hassle-free payments using your Stripe account or Credit/Debit card.

How do I make payment at Healing Clouds? Which card/wallet do you accept?

You can make safe and secure payments at Healing Clouds using your Stripe account. We accept all the credit and debit cards that are accepted by Stripe. If you do not have a Stripe account yet, please click here to create one for free.

How do I confirm if my session is booked?

Once you have successfully made the payment, your session will be booked and you will receive an email confirmation with the appointment details such as date, time and the therapy chosen. You can also confirm your booking from your Healing Clouds account. You will see an upcoming appointment on your dashboard.

Will I be reminded about my session?

Of course! We will send you two email reminders of your session. The first reminder will be sent 2 hours prior to the scheduled time of your session and the second reminder will be sent 15 minutes prior to the scheduled time of your session.

Can I use my mobile phone/tablet for the session?

Yes, you can use your mobile phone or tablet to take the video session. Please ensure your mobile phone fulfils the requirements mentioned below.

  • In the case of the iPhone/iPad, the iOS version should be 11.2.5 or higher.
  • In case of an Android phone, your OS version should be 5.1 or higher.
  • We strongly recommend you to use Google Chrome as the web browser.
  • High-speed internet is required to avoid interruptions during the session.

How do I start my session?

Simply log in to your Healing Clouds account and you will see the “Start Session” option on your dashboard. Upon clicking it, you will be taken through the device test to ensure that your device is ready for the session. Once the device check is completed, you will be directly connected to your therapist through live and secure video. The device test can be done at any time before the session. You may refer to Technical Support FAQs for more details.

How do I rate my sessions and how do I write a review about my therapist?

We value your feedback. As soon as your session ends, a pop up for rating and review will appear on your screen. You can rate the session and write a review in this pop-up.

I closed my browser after the session, how do I write a review and rate my session?

Don’t worry! All you need to do is, log back into your Healing Clouds account and you will see the rating and review pop up once again. You can submit your rating and review there. In a rare case if you did not see any pop-up, please email us your review and rating at info@healingclouds.com

Can I cancel a booking?

Cancellations are permitted up to 48 hours prior to the session, wherein your funds will be transferred to your wallet so you can reschedule and/or book another session. Unfortunately, we will not be able to transfer funds of a booked session if the session is cancelled less than 48 hours prior to its scheduled time, neither will we be able to refund payments. We do understand special circumstances and may be able to make exceptions to refund.

Do you accept insurance?

Unfortunately, at the moment we do not accept insurance for sessions. This is something that we are working towards and should have it in the near future. Please let us know if your insurance company covers holistic healthcare services on info@healingclouds.com

What is My Wallet?

If you have booked a session and something went wrong and/or the service was not delivered, your funds will go into your wallet where you can reuse these funds to book another session.

Do you provide refunds?

Our Customer Service team will review refunds on a case-by-case basis in conjunction with the therapists. If a refund is not granted, we would be able to credit the fees in your wallet.

If there is anything you feel we could otherwise do to enhance your experience, please get in touch with us at info@healingclouds.com

You can also drop a Hi and let us know how your session went! We would love to hear from you.

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