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How it Works

Why Choose Healing Clouds?

Healing Clouds is a global platform which offers online distance healing sessions through live and secure video irrespective of where you are located. Our ultimate goal is to shorten the distance between you and your mental, physical, spiritual and emotional wellbeing. Sign up today and begin your journey towards effective holistic healing and therapy sessions.

1

Sign up

There are 2 simple ways to sign up on Healing Clouds. You can choose any one of the two to create your account.

  • If you have a Facebook account, you can simply sign up on Healing Clouds using your Facebook credentials.

  • If you do not have a Facebook account, you need to complete a simple sign up form and create an account using your email address.

Please refer to Client Sign up for a detailed explanation on sign up procedure.

Sign Up

2

Choose Your Practitioner

Answer 3 questions to find the most suitable certified practitioner for you. Browse through their profiles and choose the one who best suits your needs. Healing Clouds helps you in the following ways to make the practitioner selection seamless.

  • You can use the filters to get customized search results. The filters can be applied for,
  • Condition or Ailments
  • Modality
  • Budget
  • Session Type
  • Country
  • Language
  • Gender
  • Practitioner Name
  • You can book a Free Consultation or send messages to as many practitioners as you want for free to discuss your issues and conditions before booking a session.

Browse Practitioners

3

Book a Free Consultation

In order to book a quick 10 minutes free consultation with any practitioner of your choice you simply need to,

  • Visit the practitioner’s profile and click on ‘Free Consultation’.
  • Choose a convenient date and time as per the practitioner’s availability.
  • Complete the device test to ensure that your device is ready for the upcoming video session and your free consultation will be booked.

This will allow you to discuss your issues or conditions with the practitioner face to face. You can observe and analyze the modalities and solutions offered to you during this consultation and select the practitioner you resonate the best with.

4

Book Your Session and Make Hassle Free Payments

Once you have chosen your practitioner, it takes only 3 steps to book the session.

  • Click on practitioner’s profile.

  • Select a convenient date and time from their availability.

  • Make a payment as per your practitioner’s hourly charge.

Click here to understand the procedure for booking your session in detail.

5

Test Your Device and Begin the Session

The benefit of choosing Healing Clouds is that you do not need any additional software or application for the video session. To attend the session,

  • Log in to your Healing Clouds account few minutes before the scheduled time.

  • Take a quick 3 step device check to ensure that your device is ready for the session. Read more about device check  here.

  • Get connected to your practitioner through live and secure video call. There will also be a chat option for notes during the session.

Know us before you join us

Healing Clouds is a global platform for online holistic healthcare, offering distance healing though live and secure video sessions. Our ultimate goal is to promote Holistic Healthcare and create awareness amongst people about its benefits. Read more about us here.

1

Register for Free

There is no registration or monthly fee to join Healing Clouds as a practitioner.

Sign up today for free. Complete your profile in a few simple steps and leave rest to us.

  • My Profile: Includes the basic details of you and your healing practices.

  • Hourly Charge: Set your own hourly charges depending on the modalities you offer.

  • My Certificates: Upload the certificates for each modality you wish to offer.

  • My Availability: Add your availability at which clients can book sessions with you.

You may refer to Practitioner sign up for detailed procedure.

Sign Up

2

Learn to Access our Platform

Once your profile is approved, we shall conduct a demo session through live video.

  • To help you understand the technical aspects of the platform.

  • To walk you through the platform and to help you understand various aspects of it.

  • To discuss few good-to-know points about conducting sessions.

  • To discuss suggestions and feedback about Healing Clouds.

  • To help you understand how you can promote your practitioner profile.

3

Interact with Your Clients Any Time Before the Session

Clients can view your profile and book a session with you based on your availability and their convenience. Clients can also send you messages and book a free consultation for 10 minutes or less through live video chat to discuss their issues which will help you prepare a customized strategy for the session. This will also help clients understand you and the modality you offer.

4

Secure Video Session and Easy Payouts

Some additional benefits of our platform are

  • You will not need to install any additional software or application to conduct the session.

  • You can connect with your client through live and secure video directly on Healing Clouds. Refer to FAQs for system requirements.

  • You will be paid for each completed session in your Healing Clouds wallet immediately after the session. This payment can be transferred in your PayPal account at any time. For more details on payouts click here.

I don’t remember my password. How do I log in to Healing Clouds account now?

Don’t worry! You can reset your password using the email address you have provided. Please refer to Forgot Password for detailed procedure.

Do I need any additional software or application for my online distance healing video sessions?

No! You do not need to install any additional software or application for your distance healing session at Healing Clouds. Video sessions are conducted directly on our platform. Please see How is a Distance Healing Session conducted for further details.

How do I check if my device is compatible and ready for the session?

You can test your device’s camera, speakers and microphone any time before the scheduled time of your session. This will ensure that your device is ready for the session and you can enjoy an uninterrupted healing experience. Please refer to “device Test” for the detailed procedure.

Is my data safe with Healing Clouds?

Your data is completely safe with us. We comply with all GDPR guidelines and use Virgil security to ensure your details are extremely safe with us.

Can I use my mobile phone/tablet for the session?

Yes. You can use your mobile phone or tablet. Please ensure your mobile phone/tablet fulfils following requirement.

  • For Apple devices, please ensure your phone/iPad has its iOS version 11.2.5 or higher. You can always update your operating system to its latest version from your phone.
  • For android devices, please ensure your Android version is 5.0 or higher. You can check the same in your phone under setting>about>Android version.
  • We highly recommend to use Google Chrome browser for the session. The browser should to be updated to its latest version for an optimum experinace.

Even though you can use your phone/tablet for the session, it is highly recommended to use a laptop/desktop computer for an optimum experience.

I can’t log in to my Healing Clouds account. Why?

Here are some quick fixes for this issue.

  • Recheck the password entered and make sure you have entered the correct password in terms of upper and lower-case alphabets if any. In case you have forgotten your password, you can create a new one easily.
  • Switch to Google Chrome browser.
  • Clear your browse history and cookies and try to log in again.

If you are still unable to log in to your account, reach out to us through the live chat option on our platform.

What type of computer and technology do I require for the video session?

Here are the system requirements,

  • For computers and laptops, the compatible operating systems (OS) are Microsoft Windows7, Windows10, MacOS X 10.13.4 and above,
  • You can use any modern browser such as Internet explorer, Firefox, Safari. However, we highly recommend you to use Google Chrome for the session. Following are the version requirements for each browser.

a) Google Chrome Ver. 65 and above

b) Mozilla Firefox Ver. 59 and above

c) Safari 11.1 and above

d) iOS Safari Ver.11.3 and above

  • Please ensure that you have high speed internet connection for the session. You may check your internet speed through any online speed testing tools. Your speed should be,

For Download – 5mbps or greater

For Upload – 2mbps or greater

  • Please ensure you have appropriate media settings. To check these settings,

  • Click on the padlock you see under the browser address bar(Address bar is the section on your screen where you will see the website’s address starting with http or www).
  • Next to Camera, please click on 'Always allow on this site'.
  • Next to Microphone please click on 'Always allow on this site'

  • We highly recommend you to use a laptop/desktop computer which is equipped with a webcam and a microphone for an optimum experience. You can test your camera, speaker and microphone on our platform any time before your session. Please refer to Testing your device for more details.

My video screen froze and I could not hear my practitioner/client. What should I do?

Please check your internet speed in such situations. In case, you are still facing the same issues please reach out to us immediately through the live chat and we will assist you in resolving the issue.

What should I do if I need any help during the video session?

Please immediately reach out to us through live chat by clicking on the chat symbol on the bottom right corner of your video page. We will quickly assist you with your queries.

What is Healing Clouds?

Healing Clouds is a platform for online holistic healthcare, offering distance healing though live and secure video sessions globally. With Healing Clouds, clients can now contact you and conveniently book distance healing sessions. Our aim to is promote the benefits of holistic healthcare and bring awareness about it to the world.

What is Holistic Healing?

The word Holistic has its root meaning of something being ‘Whole’ or ‘Complete’. Therefore, Holistic healing simply means a healing performed for your complete well-being that is physical, mental, emotional and spiritual. Holistic healing therapies not only heal the illnesses and remove them from its roots but also triggers the self-healing mechanism of your physical body.

What is Distance Healing?

A healing that is performed by a practitioner without the physical presence of the person in need of it, is known as Distance Healing. It is also known as long distance healing, and remote healing.

Is Holistic healing safe?

Holistic healing therapies are completely safe and have no side effects reported yet. This has been possible because holistic healing practitioners heal your issues and illnesses by activating your body’s natural healing process instead of giving you any external medication or treatment.

Does distance healing work?

Distance Healing is equally effective as that of a healing session performed in person by a certified practitioner. It is the skill and pure intention of a practitioner which guide the healing energy to the client.

What is Energy Healing?

Energy healing is the healing technique used by holistic healing practitioners to deeply diagnose, analyses and heal your physical, emotional, mental and spiritual issues and illnesses without any side effects.

How Does Distance Healing Work?

Practitioner performing distance healing channels the healing energy to the client. The healing energy travels through the client’s body and heals each part that requires healing.

Healing energy works efficiently from the distance because unlike other forms of energy such as light, it does not become less intense with the distance. The amount of energy channeled by the practitioner is sufficient to heal each and every part of the body that requires healing.

How do I contact Healing Clouds for my queries and concerns?

You can simply email us your queries and concerns at info@healingclouds.com and we will revert back to you within 72 hours.

Or you can get in touch with us using the live chat option available on our platform.

Where is Healing Clouds located?

We are located in London, UK. However, we have certified practitioners registered on our website from across the globe (UK, USA, Europe, Canada, Asia, etc.).

Our office address is,

Healing Clouds Ltd

71-75 Shelton Street

Covent Garden

London.

WC2H 9JQ

You can also contact us on +44 (020) 3897 2253

What are “Modalities” on your website?

From centuries human beings have been striving to survive on this planet and their survival instinct has created multiple ways to help them adapt with the surrounding and heal themselves. A modality is simply a unique approach or method to heal a specific condition or illness. You may refer to our modalities page for detailed information regarding each healing modality.

Can holistic healing be performed on Animals?

Yes, modalities such as Reiki, Animal Reiki, Applied Kinesiology, EFT and many more can be used for healing animals. You can confirm the details by messaging our practitioners for free before booking the session.

When did you launch your website? And how are you marketing your services?

Healing Clouds had its private beta launch in October 2017 and then a public beta launch in January 2018.

We focus heavily on digital marketing and social media marketing to promote our website. We roll out offers and promotions for clients to book sessions with practitioners. We also have an in-house marketing program with our practitioners to help them promote their own profiles.

Are the practitioners on Healing Clouds certified?

All the practitioners on Healing Clouds are certified in each modality they offer. We manually verify our practitioner’s qualifications to ensure qualitative sessions.

Are the chats and video sessions safe on Healing Clouds?

At Healing Clouds, your privacy and safety are our priorities.

  • Our practitioners are bound by 100% practitioner/client confidentiality.
  • We use Virgil security to ensure secure, private and fully encrypted video sessions as well as chats.
  • We comply with GDPR guidelines.

I am not over the age of 18, but I wish to book a distance healing session.

You can definitely book a session even if you are a minor. However, your parent or guardian will need to create a client account so that the session could be conducted under parental observation.

What are Chakras and how to balance them?

The energy inside your physical body is continuously vibrating with a specific frequency that varies in different parts of the body. This vibrating and moving energy has its centers known as Chakras and there are 7 significant chakras. Imbalanced chakras may lead to several mental and physical illnesses. Healing Modalities such as Reiki, Pranic Healing, Esoteric Healing and many more can help you balance your chakras. Please visit our modality pages for more details on individual modalities.

What is an Aura and how cleanse it?

Aura is nothing but an energy field surrounding your physical body. It is a protective shield of electromagnetic energy representing a combination of your physical, mental, spiritual and emotional energies. Healing modalities such as Reiki, Pranic Healing, Bi-Aura therapy and many more can help you cleanse your aura.

What is healing clouds and why should I join as a practitioner?

Healing Clouds is an online platform, that connects holistic healthcare practitioners with clients globally for distance healing sessions through live and secure video. With Healing Clouds, clients can now contact you and conveniently book distance healing sessions. Our aim to is promote the benefits of holistic healthcare and bring awareness about it to the world.

Here are a few benefits for signing up as a practitioner on our platform.

  • Increases client outreach for practitioners
  • Helps with the growth of your practice
  • Generate additional revenue
  • Flexibility
  • No monthly fee or registration charges

You can sign up as a practitioner at Healing Clouds for free. There is no upfront fee to join Healing Clouds.

You may refer to this article for more details about Healing Clouds.

Do I need to be certified in order to become a practitioner on Healing Clouds?

Each practitioner registered on Healing Clouds is certified and manually verified. We will need certificates for each of the modality that you wish to offer on Healing Clouds.

How do I sign up as a practitioner?

You can register yourself as a practitioner on Healing Clouds for free. There is no upfront fee to join us. Understand the complete practitioner registration procedure for here.

I have signed up as a practitioner but have not received the verification link on my email address?

- The verification email sent to you may sometimes land in your spam/junk folder. Please do check it and make sure you mark the email as safe. In case you do not find it in the spam folder, please go back to our website and on the same page, click on “resend link” to receive a fresh verification link on your email address. You can also click on ‘Log in’ option and by entering your email address and password, you will get ‘Resend link’ option once again.

I do not have all the certificates for the modalities I offer at the moment, what can I do?

You need to add only those modalities for which you possess a certificate at the moment. You can add other modalities along with their certificates later whenever the certificates are available.

How do I add my availability for clients?

You can add your available days and time under “My Availability” by logging into your Healing Clouds account. You can update your availability for each day and add your available time slots for a specific day. This will be visible to the clients while they book a session with you.

Clients might book sessions with me from other countries or regions of the world. Won’t our time zones clash with each other?

No. The time clients will see on your availability calendar will be based on their own time zone. Hence there will be no time clashes. Both the client and the practitioner will receive email confirmations as per their own time zone.

Why am I unable to upload my profile picture?

The profile picture you wish to upload should be maximum of a size 2 MB. Files larger than this will not get uploaded. Also, please make sure the image file format is .JPG, .JPEG or .PNG only. In rare cases, if you are still unable to upload the profile image, please send it to us at info@healingclouds.comand we will get it uploaded on your profile.

What should be the file format for my certificates?

You can upload your certificates as an image or as a PDF file. If you possess more than one certificate for a particular modality, please combine all of them in a single PDF and then upload it.

Can I edit my profile details?

Yes. You can change most of your profile details by logging into your Healing Clouds account. However, few specific details such as hourly charge and email address cannot be changed from your account. Please reach out to us through live chat or email us at info@healingclouds.comfor further assistance.

I am unable to attend the scheduled session due to an emergency. What should I do?

In case of cancellations, please immediately contact us so that we can inform your client prior to the session. Cancellations are permitted up to 24 hours prior to the scheduled time of the session.

I have applied for a practitioner profile but have not received any updates yet?

Once you have submitting all the necessary details for your practitioner profile, we approve and activate your account within 72 hours post verification. In a rare circumstance if it has been more than 72 hours and you have not received any response from us please write an email to us at info@healingclouds.comor you can also send us a message over the live chat available on our platform.

After I have signed up as a practitioner, how do I understand the way your platform works?

Once your profile is approved and activated, we will arrange a demo session through live video call to help you understand various technical and general aspects of our platform. We will also help you understand various methods to promote your profile.

How do I know if a client has booked a session with me?

As soon as a client books a session with you, you will receive an email confirmation with all the details of your appointment such as date, time and healing modality along with the message your client has sent you while booking the session.

You can also confirm the booking by logging into your Healing Clouds account. Where you can see all your upcoming sessions on your dashboard.

Will I be reminded about my upcoming session?

We will send you two email reminders of your session.

First reminder will be sent 2 hours prior to the scheduled time of the session.

Second reminder will be sent 15 minutes prior to the scheduled time of the session.

I am waiting for my client to show up for the session, what should I do?

Please reach out to us immediately through live chat option available on the bottom right corner of the web page.

What is the service fee for practitioners?

We charge 25% of your hourly charges as our service fee for completed distance healing sessions. You will need to have a PayPal account to withdraw these funds to your account. If you do not have a PayPal account, click here to create one for free. Click here to learn more about payouts for practitioners.

Being a practitioner myself, can I also book a healing session with any other practitioners on Healing Clouds?

Yes. You can definitely book a session with another practitioner on Healing Clouds. In order to do so, you will have to create a separate account as a client. It is recommended that you use an email address other than the one used for your practitioner profile.

How do I sign up as a client?

You can sign up on Healing Clouds either using your email address or using your Facebook account. Please refer to Client Sign up. for detailed explanation of the sign-up procedure.

I have signed up as a client but have not received a verification link on my email address?

The verification email sent to you may sometimes land in your spam or junk folder. Please check and make sure to mark the email as safe. In case you do not find it in the spam folder, please go back to our website and on the same page, click on “resend link” to receive a fresh verification link on your email address. If you cannot see the same page with “Resend Link” option, please click on ‘Log in’, enter your email id and password and once you will find “Resend Link” option under the same pop up box.

I signed up using Facebook account. How can Healing Clouds help me keep it anonymous?

We allow you to change you profile picture and name on the Healing Clouds account to help you maintain anonymity.

How much does a session cost?

Practitioners set their own charges starting from $50 per hour.

How can I choose the best practitioner as per my requirements?

We have filters on the home page and browse practitioners page to make your search easier. You can search for practitioners depending on your condition or ailment, country, language, healing modality, and even gender. Simply fill in the desired fields and click on search and you will have a list of practitioners who best suits your requirements.

You can also book a free consultation or message the practitioners for free prior to booking your session. This will also help you in choosing a practitioner that best suits your needs.

What is a free consultation?

A free consultation is a quick live video chat with any practitioner of your choice for 10 minutes or less. This will help you understand the practitioner and the modality they offer and how they can help you. Accordingly, you can choose to book a paid session with the practitioner.

Can I book a free consultation with more than one practitioners?

Yes, you can book free consultations with multiple practitioners in order to choose the one who best suits your requirements for a paid session.

I would prefer to have my session in a different language other than English, is that possible?

Yes. It is quite possible. In order to do a session in a language other than English please refer to the filters on browse practitioners page. Enter your desired language in the box and click on search and you will have the list of practitioners who can speak that specific language.

My practitioners are in a different time zone than mine. Can I still book a session with them?

Yes, you can book sessions with any practitioners across the world. Practitioners set their availability according to their time zones. However, the available time slots you see on the calendar of your practitioner are converted and shown as per your own time zone. We have done all the hard work so you don’t have to worry about time zones. Once you have booked a session you will also receive a booking confirmation email with the details of the session date and time as per your own time zone.

How do I book a session?

You can book a session in three simple steps with the practitioner of your choice.

  • Choose a practitioner.
  • Select a convenient date and time for the session.
  • Make hassle free payments using your PayPal account or Credit/Debit card.
You may refer to How to Book a Session for detailed instructions on this.

How do I make payment at healing clouds? Which card/wallet do you accept?

You can make safe and secure payments at Healing Clouds using your PayPal account. We accept all the credit and debit cards that are accepted by PayPal. If you do not have a PayPal account yet, please click here to create one for free.

How do I confirm if my session is booked?

Once you have successfully made the payment, your session will be booked and you will receive an email confirmation with the appointment details such as date, time and healing modality. You can also confirm your booking from your Healing Clouds account. You will see an upcoming appointment on your dashboard.

Will I be reminded about my session?

We will send you two email reminders of your session. First reminder will be sent 2 hours prior to the scheduled time of your session. Second reminder will be sent 15 minutes prior to the scheduled time of your session.

Can I use my mobile phone/tablet for the session?

Yes, you can use your mobile phone or tablet to take the video session. Please ensure your mobile phone fulfils the requirements mentioned below.

  • In case of iPhone/iPad, the iOS version should be 11.2.5 or higher.
  • In case of Android phone, your OS version should be 5.1 or higher.
  • We strongly recommend you to use Google Chrome as the web browser.
  • High speed internet is required to avoid interruptions during the session.

How do I start my session?

Simply log in to your Healing Clouds account and you will see the “Start Session” option on your dashboard. Upon clicking it, you will be taken through the device test to ensure that your device is ready for the session. Once the device check is completed, you will be directly connected to your practitioner through live and secure video. The device test can be done any time before the session. You may refer to Technical Support FAQs for more details.

How do I rate my sessions and how do I write a review about my practitioner?

As soon as your session ends, a pop up for rating and review will appear on your screen. You can rate the session and write a review in this pop up. Click here to know more about rating and review.

I closed my browser after the session, how do I write review and rate my session?

Don’t worry! All you need to do is, log back into you Healing Clouds account and you will see the rating and review pop up once again. You can submit your rating and review there. In a rare case if you did not see any pop up, please email us your review and rating at info@healingclouds.com

Can I cancel a booking?

Cancellations are permitted up to 48 hours prior to the session, wherein your funds will be transferred to your wallet so you can reschedule and/or book another session. Unfortunately, we will not transfer funds of a booked session if the session is cancelled less than 48 hours prior to its scheduled time, neither will we be able to refund payments. We do understand special circumstances and may be able to make exceptions to refund.

What issues and illnesses can be healed through distance healing?

There are numerous issues and illnesses that can be healed through distance healing be it mental, physical, emotional or spiritual. There is a solution for each of your problems. You can type your condition or ailments under the filters on our platform and get a customized search results for practitioners who specialize in those conditions and ailments. In case you are unable to find your condition or ailment in the list, you can message a couple of practitioners directly addressing your issues and they will help you find the best modality to heal you.

How many sessions are needed to heal my issues completely?

This will entirely depend on the severity of your condition or illness and the depth of its root cause. You can speak to your practitioner about this in your first session and post assessment they will be able to help you with the number of sessions needed to heal you completely.

Do you accept insurance?

Unfortunately, at the moment we do not accept insurance for sessions. This is something that we are working towards and should have it in near future. Please let us know if your insurance company covers holistic healthcare services on info@healingclouds.com

What is a wallet?

If you have booked a session and something went wrong and/or the service was not delivered, your funds will go into your wallet where you can reuse these funds to book another session.

Do you provide refunds?

Our Customer Service team will review refunds on a case-by-case basis in conjunction with the practitioners. If a refund is not granted, we would be able to credit the fees in your wallet.

If there is anything you feel we could otherwise do to enhance your experience, please get in touch with us at info@healingclouds.com

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